Terms of Service

Introduction

Welcome to Candy German! We provide a subscription service for monthly delivery of candy-related products for you or as a gift to others. We want to always do the right thing for you and be reasonable, but to protect us from unreasonable damages we must advise you of these terms of service.

Acceptance of Terms

By using or accessing this website, which is owned and operated by Candy German, you acknowledge that you have read and understood the following terms of service and the Candy German privacy policy available on the website and that you agree to them. Please read them carefully, as they may have changed since your last visit. If, at any time, you do not agree to these terms, please do not use this site.

As a condition of your use of this site, you agree that you are at least 18 years of age or are visiting the site under the supervision of an adult or guardian.

Registration and Membership

As a subscribed Candy German member, each month we will ship you a package with a different selection of candy-related products. The selection may change, each month of your subscription. Accordingly, Candy German cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe. We always ship on the 15th of each month. If you register until the 10th, 23:59 GMT of a certain month, you will get your first Candy German box within the same month. If you register later, you will get your first Candy German box within the following month.

If you give Candy German as a gift we generate a coupon code for the presentee which is in effect for 3 years from date of order. (Not available in the meantime)

You agree to receive emails promoting any special Candy German offer(s), as a registered user of Candy German. We may from time to time send you our monthly newsletter, if you have registered for it. We insure you, that you will not receive any third party offers, because we will never give your email address away.

By subscribing you agree to pay the monthly subscription fee for the products that are supplied each month.

Billing and Payments

All information that you provide to register with Candy German including your credit card information is subject to Candy German's Privacy Policy. We don't see or store your credit card information. Your data will be safely processed by Stripe.

The price of the product is payable in full before delivery. We accept the following credit cards at this time: Visa, MasterCard, American Express. Furthermore you have the possibility to pay with the cryptocurrency Bitcoin (to the current market price). For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date and you do not edit your credit card information or cancel your account, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your account should you wish to discontinue your monthly purchase of products. Subscriptions which are payed in Bitcoins do not auto-renew.

We use a third party payment service (Stripe) in lieu of directly processing your credit card information. By submitting your credit card information, you grant Candy German the right to store and process your information with the third party payment service. You agree that Candy German will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider’s terms of service - the current versions is attached as a link at https://stripe.com/de/terms . You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.

Shipping and Customs

Candy German boxes are shipped to the whole world. We accept subsribers from any country except of Germany. Delivery period can be up to 25 days. Shipments are not insured or trackable. By signing up you agree to keep us updated of your current mailing address. If packages are lost in the mail, we may re-send them upon our discretion but make no such guarantees. Only a single shipping attempt is included in the price of product. When items cross borders, while rare they may be subject to customs at sampling intervals determined by customs officials. Handling such customs is the customer's responsibility, the customer is the importer of such items. No customs duties or customs handling services of any kind are included in the price of product. But we want to make everything as easy for you as possible. Candy German boxes are shipped with a customs declaration.

Limitation of Liability

In no event shall Candy German or its directors be liable to you for any indirect, direct, special, incidental, punitive or consequential damages resulting from any mistakes in the website, services, content including user created content, or for injury or property damage of any nature whatsoever resulting from the use of the website, apps or services. Further we shall not be liable for any unauthorized access to our servers or stored personal information. We make no guarantees for the availability or reliability of the website, apps or services, for the safety of use or the suitability of the services to your purpose. Our responsibility shall be limited to the fullest extent permitted by law.

Allergies

Specifically we do not take responsibility for any medical emergencies such as allergies that could result from a person subscribing and inadvertently consuming allergens because of the inability to read German language product descriptions or because of differences in the details of ingredients or any other reason. You agree not to subscribe if you have allergies or other conditions that could cause trouble.

Intellectual Property Rights

Unless otherwise noted, all content (e. g. text and illustrations) contained on this website is the property of Candy German and/or its affiliates or licensors, and is protected from unauthorized copying and dissemination by international copyright law, trademark law, international conventions and other intellectual property laws. Product names are trademarks or registered trademarks of their respective owners.