Frequently Asked Questions

What is Candy German?

Candy German sends boxes filled up with genuine German candies around the world. Our goal is to make candy lovers happy. We aim to surprise and delight with our monthly boxes of high quality, hand-picked German candies, such as chocolate, wine gums, bonbons, cookies, gingerbread, licorice, marzipan and more.

Each Candy German box has a weight of up to 1 kg (including packaging), and every item has been tested by chief snackers Mark and Natascha - the founders of Candy German who comb through German supermarkets every month to spread candy joy.

Get to know Mark and Natascha a little better here

Where’s the candy made? How is it packed?

We ship only authentic candies that are made in Germany or produced for the German market, candies that are often hard to find in your average store. All candies are enclosed in their original packaging; we don’t open or divvy up anything.

You’ll receive your confections in the standard packaging you’d find on German supermarket shelves.

Your Subscription

How do I join Candy German?

That's very easy! Click on the Get Started button on the homepage, then select which Candy German plan you'd like. Once you fill out your billing information, all you have to do is tell us where to send the candies!

All subscriptions are pay-as-you-go.

Is there a subscribing deadline to get the box of the month?

Yes! You can always subscribe until the 10th, 23:59 GMT to get the current month's box. If you subscribe after that deadline, your subscription starts the following month.

Can I change my subscription?

You can always update, cancel, or renew your subscription. We used to have a log in on our website, so that you can do all of that by yourself, but to be honest, at this point we are so fast at email support that you don't really need the online lookup. In most cases we get back to our subscribers so fast via email that they feel like they've been taken better care of than just using the log in. Therefore, please just shoot us an email at hello@candygerman.com, and we'll take care of the rest.

Why was my subscription renewed?

Candy German subscriptions renew automatically. If you subscribed to the 1-month plan on the 1st of January, your subscription will be renewed on the 1st of February, if you subscribed to the 6-month plan on the 1st of January, your subscription will be renewed on the 1st of July. Don’t worry, we’ll try to remind you when your subscription is about to turn over.

Subscriptions payed for with Bitcoin do not auto-renew.

How can I cancel my subscription?

Please read "Can I change my subscription?".

After cancellation, if you’re already payed for several months' shipment, you’ll still receive your final boxes of candies

Can I gift a Candy German subscription?

Of course! You can gift 1, 3 or 6 months of Candy German to anyone you’d like!

Here's how it works: Click on the Get Started button on the homepage, then select which Candy German plan you'd like to gift. Erase the hooklet where you are asked "Same billing & shipping info". Now you can fill in your billing information and the presentee's shipping address.

Billing

What payment options are available?

We accept Visa, MasterCard, and American Express credit cards. For cryptocurrency enthusiasts, we also accept Bitcoin payments at current market price.

No matter which payment method you choose, you’ll be charged before shipment.

Shipping

Will you let me know when my Candy German box has shipped?

You’ll always receive a notification from us when your box has shipped. We always ship on the 15th of each month. Depending on your country, delivery can take up to 25 days.